Hybrid Customer Relations Advisor | Multi-Channel Support

Northern; Sheffield; Hybrid; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Free travel for you and family

Pension scheme

Enhanced family benefits

Cycle to work

Exclusive discounts

Employee assistance programme

Training and career development

Northern Lights/Sparks awards

Job summary

Northern is hiring a Customer Relations Advisor in Sheffield on a 20-hour-per-week hybrid basis. You will handle customer queries and complaints across phone, email, and online channels, supporting refunds, ticket queries, and accessibility needs.

You’ll work with multiple teams to ensure fair outcomes and a high standard of customer care. Join a team focused on keeping customers moving and informed, while delivering sensitive support when needed.

Qualifications

• Experience in a customer service environment, ideally handling complaints or complex queries.
• Clear, professional written communication – you can explain things simply and calmly.
• The ability to stay organised and manage your time, even when things get busy.

Responsibilities

• Handling customer queries and complaints across multiple channels.
• Reviewing and processing Delay Repay claims to ensure fair compensation.
• Managing complaints from start to finish and coordinating with teams to resolve issues.
• Supporting customers with refunds, ticket queries and online purchases.
• Responding to sensitive situations and ensuring customer safety.

Skills

Customer service experience

Written communication

Organisational skills

Calm under pressure

Teamwork

Relationship building

CRM familiarity

Tools

CRM systems

Job description

Northern is hiring a Customer Relations Advisor in Sheffield on a 20-hour-per-week hybrid basis. You will handle customer queries and complaints across phone, email, and online channels, supporting refunds, ticket queries, and accessibility needs.

You’ll work with multiple teams to ensure fair outcomes and a high standard of customer care. Join a team focused on keeping customers moving and informed, while delivering sensitive support when needed.