Octopus in Colour Internship 2026 - Customer Operations Specialist

Octopus Energy; Greater London; On-site; GBP 16,462; Full time

Job summary

A leading energy provider in Greater London seeks a Customer Operations Intern to enhance customer journeys in the shift toward zero-carbon driving. You will support the Customer Operations team, ensuring customers receive excellent service during their transition to electric vehicles. Ideal candidates are proactive, detail-oriented, and eager to learn. This is a full-time position from July 6th to August 28th, offering the London Living Wage (pro rata).

Qualifications

• A can-do attitude and a desire to learn by getting involved.
• Experience working independently and as part of a team.
• A curious eye for detail and a willingness to propose improvements.

Responsibilities

• Support the Customer Operations team in managing customer journeys.
• Ensure customers receive the best experience during every interaction.
• Provide feedback on service processes and systems.

Skills

Problem-solving

Attention to detail

Team collaboration

Communication skills

Job description

Location: London office

Duration: Full time 6th July - 28th August

Pay: London Living Wage (pro rata)

About the role

We are looking for a Customer Operations Intern who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero‑carbon driving.

What you’ll do

• Work with colleagues in the customer experience team and other parts of the business to ensure customers receive the best experience during every interaction.
• Receive a crash course in ‘all things Octopus’.
• Support our Customer Operations team in managing customer journeys from contracting right through to car delivery and after, escalating issues where needed.
• Provide feedback on our current service processes and systems and propose changes where necessary, based on prior experience.
• Problem‑solve to ensure everything is ready for the customer to enjoy a smooth transition and remove any blockers that arise.
• Speak to customers on the phone or by email to help aid them on their journey toward driving an EV.

What you’ll need

• No prior knowledge of EVs or the automotive industry required.
• A “can‑do” attitude and a desire to learn by getting stuck in.
• A passion for problem solving and going above and beyond to deliver a great customer experience.
• Experience working independently and as part of a close‑knit team.
• A curious eye for detail and a willingness to spot areas of improvement – we love hearing examples.
• A natural finisher and effective operator – leaving no loose ends.
• Willingness to gain insight into a rapidly growing company and to adopt changes quickly.