Hybrid Customer Operations Specialist

Apogee Corporation; Maidstone; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Apogee Corporation in Maidstone, UK, is seeking an organised, customer-focused operations professional to join the team that handles consumable supply requests, stock monitoring and delivery coordination. You will work Monday-Friday 08:30-17:30 with hybrid working including two days home-based per week, and you will use Excel and reporting tools to analyse data and improve customer satisfaction.

The role requires strong communication, attention to detail, and the ability to manage multiple

Qualifications

• Previous experience in a customer service, operations, supply chain, service delivery, or administrative role.
• Strong Microsoft Excel and Microsoft Office skills.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Good analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Confidence working with data, reports, and process-driven tasks.
• AI literacy is valued, with curiosity about technology and automation.

Responsibilities

• Manage consumable supply requests, orders, fulfilment, and exception handling.
• Work closely with customers to promote best-practice consumables management.
• Analyse device data and reporting to proactively identify customer requirements.
• Validate ad hoc requests for buffer and spare stock.
• Investigate and resolve consumables-related queries and escalations.
• Monitor and report on customer stock levels and consumption trends.
• Support the return and recovery of surplus consumables.
• Use Apogee's remote monitoring tools to improve automation and efficiency.
• Identify opportunities to improve processes and enhance the customer experience.
• Collaborate with customer-facing, technical, logistics, and operational teams to deliver seamless service.

Skills

Communication skills

Organisational skills

Analytical skills

Problem solving

Attention to detail

Data handling

Tools

Excel

Microsoft Office

Job description

Apogee Corporation in Maidstone, UK, is seeking an organised, customer-focused operations professional to join the team that handles consumable supply requests, stock monitoring and delivery coordination. You will work Monday-Friday 08:30-17:30 with hybrid working including two days home-based per week, and you will use Excel and reporting tools to analyse data and improve customer satisfaction.

The role requires strong communication, attention to detail, and the ability to manage multiple