Hybrid Helpdesk Administrator & Resource Planner

Apogee Corporation Ltd; Maidstone; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Apogee Corporation Ltd in Maidstone is seeking a proactive Helpdesk Administrator, Resource Planner & Coordinator to join our Service Operations team. You will coordinate day-to-day delivery of support services, log and progress tickets, and ensure engineers are scheduled efficiently.

The role requires strong organisation, multi-tasking, and excellent communication. We offer hybrid working with two days remote per week after training, a busy but varied workload, and opportunities for career

Qualifications

• Experience in a Helpdesk, Service Desk or customer service environment.
• Strong administration and coordination skills.
• Excellent organisational skills with the ability to manage multiple priorities.
• Experience coordinating work across technical or operational teams.
• Strong customer service and communication skills.
• Ability to remain calm managing urgent or high-priority incidents.
• Advanced Microsoft Office skills (Outlook/Excel).
• Able to manage multiple inboxes, tasks and deadlines.
• Proactive, resourceful and highly organised approach.

Responsibilities

• Monitor and manage multiple shared support mailboxes and service queues.
• Log, triage, assign and progress support tickets.
• Coordinate and schedule field-based and remote engineering resources.
• Book installations, service visits and technical appointments.
• Provide timely updates to customers and internal stakeholders.
• Prioritise and elevate urgent or high-priority incidents.
• Process chargeable service requests and maintain accurate records.
• Ensure service requests are managed in line with SLA requirements.
• Liaise with engineers, suppliers, customers and operational teams.
• Support reporting, administration and service coordination activities.
• Help maintain excellent customer service standards and operational performance.

Skills

Helpdesk experience

Administration

Coordination skills

Organisational skills

Customer service

Communication skills

Microsoft Office

Tools

Outlook

Excel

Job description

Apogee Corporation Ltd in Maidstone is seeking a proactive Helpdesk Administrator, Resource Planner & Coordinator to join our Service Operations team. You will coordinate day-to-day delivery of support services, log and progress tickets, and ensure engineers are scheduled efficiently.

The role requires strong organisation, multi-tasking, and excellent communication. We offer hybrid working with two days remote per week after training, a busy but varied workload, and opportunities for career