Hybrid Customer Insight Analyst — Data & Reporting

Home Group Limited; Otterburn; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Health cash plan

Instant pay access

34 days leave (39 with me day)

Job summary

Home Group Limited in Northumberland is seeking a Customer Insight Analyst responsible for amplifying customer voices and turning feedback into actionable improvements. The role offers hybrid work with at least one day in the Newcastle City Centre head office each month and a baseline of standard office hours, plus a focus on delivering clear insights and reports for stakeholders.

Salary is £37,394 per year, with benefits including health cash plan, instant pay access, and a strong package of

Qualifications

• Degree with a strong research component, an equivalent recognised qualification, or previous relevant work experience.
• Significant experience in data manipulation and interpretation.
• Experience using Excel and Power BI or similar reporting software.

Responsibilities

• Amplify the voice of customers.
• Analyse customer feedback to inform improvements.
• Collaborate with colleagues to design research projects.
• Create eye-catching and informative reports.

Skills

Data analysis

Excel

Power BI

Presentation

Research awareness

Education

Degree with research component

Tools

Power BI

Excel

Job description

Home Group Limited in Northumberland is seeking a Customer Insight Analyst responsible for amplifying customer voices and turning feedback into actionable improvements. The role offers hybrid work with at least one day in the Newcastle City Centre head office each month and a baseline of standard office hours, plus a focus on delivering clear insights and reports for stakeholders.

Salary is £37,394 per year, with benefits including health cash plan, instant pay access, and a strong package of