Hybrid Customer Care Advisor – Training & Growth

Mamas & Papas; Crowborough; Hybrid; GBP 9,000 - 18,000; Part time

Benefits offered by this job

Hybrid work (2 days from home)

Free onsite parking

Employee discounts

Job summary

Mamas & Papas is seeking a Customer Care Advisor at our Head Office near Huddersfield. The role is 22.5 hours across 3 full days with 1 in 3 Saturdays. You will handle calls and emails, delivering friendly, helpful service to customers with purchases from stores, online or partners.

Full training will be provided in call and email handling, systems and product knowledge. Join a team that values a caring, creative environment and a globally expanding retailer.

Qualifications

• Experience in a call centre or customer service role.
• Full training provided in call and email handling.
• Able to handle queries and resolve issues professionally.

Responsibilities

• Handle calls and emails from customers with a friendly, helpful approach.
• Resolve queries and provide clear information about products and orders.

Skills

Customer service

Problem solving

Communication skills

Job description

Mamas & Papas is seeking a Customer Care Advisor at our Head Office near Huddersfield. The role is 22.5 hours across 3 full days with 1 in 3 Saturdays. You will handle calls and emails, delivering friendly, helpful service to customers with purchases from stores, online or partners.

Full training will be provided in call and email handling, systems and product knowledge. Join a team that values a caring, creative environment and a globally expanding retailer.