Hybrid Consumer Support Advisor | Help & Resolve Inquiries

The Motor Ombudsman; City Of London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private medical insurance

Company sick pay

Company events

Welcoming and supportive team

Job summary

The Motor Ombudsman is hiring a Consumer Contact Adviser in Westminster, London. This hybrid, full-time role focuses on guiding consumers through the complaints process with impartial advice and excellent service.

You'll handle high volumes of inquiries, update cases, and support families and businesses seeking guidance on automotive complaints. A customer-service background and KPI-driven mindset are essential.

Qualifications

• At least two years’ experience in a customer service contact centre.
• Excellent communication skills with empathy and adaptability.
• Confident handling challenging conversations and working to KPIs.
• Strong attention to detail and good IT/administration skills.
• Positive, proactive attitude and ability to work independently and in a team.

Responsibilities

• Handle a high volume of inbound calls, emails and written enquiries.
• Explain next steps clearly and professionally to consumers.
• Assess whether complaints fall within remit and provide updates on cases.
• Direct enquiries to appropriate organisations and maintain records.
• Work towards individual and team targets while upholding service standards.

Skills

Customer service

Contact centre

Communication skills

Empathy

Attention to detail

IT skills

Administration

KPIs

Team player

Job description

The Motor Ombudsman is hiring a Consumer Contact Adviser in Westminster, London. This hybrid, full-time role focuses on guiding consumers through the complaints process with impartial advice and excellent service.

You'll handle high volumes of inquiries, update cases, and support families and businesses seeking guidance on automotive complaints. A customer-service background and KPI-driven mindset are essential.