Hybrid Customer Engagement Advisor

PSPS; Spalding; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

PSPS (Public Sector Partnership Services) is seeking a Customer Engagement Advisor to join the Revenues & Benefits Customer Engagement Team. You’ll be the first point of contact for customers asking about Council Tax, Housing Benefit, and Council Tax Support.

Based at either Horncastle or Spalding, you will handle a range of enquiries with empathy, decisiveness, and clear communication. Training will be provided to build your knowledge and confidence in the role.

Qualifications

• Experience dealing with a range of customers.
• Ability to respond sensitively to vulnerable or distressed customers.
• Capable of working accurately in a busy environment.
• Organised, dependable and adaptable to changing priorities.
• Enthusiastic, decisive and able to communicate clearly.

Responsibilities

• Be the first point of contact for enquiries about Council Tax, Housing Benefit and Council Tax Support.
• Join Revenues and Benefits Customer Engagement Team at PSPS.
• Deliver high-quality customer service and resolve enquiries at point of contact.
• Participate in comprehensive training provided to build knowledge.

Skills

Customer service

Communication skills

Problem solving

De-escalation

Teamwork

Adaptability

Job description

PSPS (Public Sector Partnership Services) is seeking a Customer Engagement Advisor to join the Revenues & Benefits Customer Engagement Team. You’ll be the first point of contact for customers asking about Council Tax, Housing Benefit, and Council Tax Support.

Based at either Horncastle or Spalding, you will handle a range of enquiries with empathy, decisiveness, and clear communication. Training will be provided to build your knowledge and confidence in the role.