Customer Engagement Advisor — Hybrid, Growth & Benefits

PSPS; Greater Lincolnshire; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Local Government Pension Scheme

26 days annual leave + bank holidays

Job summary

PSPS (Public Sector Partnership Services) is recruiting for a Customer Engagement Advisor in the Revenues and Benefits Customer Engagement Team. Based at Horncastle or Spalding, you will be the first point of contact for Council Tax, Housing Benefit and Council Tax Support enquiries, delivering high-quality customer service in a busy environment.

We provide comprehensive training, a supportive team ethos, and hybrid working arrangements.

Qualifications

• Experience dealing with a range of customers and delivering excellent customer service.
• Ability to respond sensitively to customers who may be vulnerable or distressed.
• Organised and able to adapt to changing priorities.
• Willingness to learn; comprehensive training provided to build knowledge and succeed in the role.

Responsibilities

• Be the first point of contact for customers with enquiries about Council Tax, Housing Benefit and Council Tax Support.
• Revenues and Benefits is a busy service; resolve customer enquiries at the point of contact.
• Handle conversations calmly, sensitively and professionally, including with vulnerable customers.

Skills

Customer service

Clear communication

Problem solving

Job description

PSPS (Public Sector Partnership Services) is recruiting for a Customer Engagement Advisor in the Revenues and Benefits Customer Engagement Team. Based at Horncastle or Spalding, you will be the first point of contact for Council Tax, Housing Benefit and Council Tax Support enquiries, delivering high-quality customer service in a busy environment.

We provide comprehensive training, a supportive team ethos, and hybrid working arrangements.