Revenues & Benefits: Customer Engagement Specialist

PSPS – Public Sector Partnership Services Ltd; Spalding; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

PSPS (Public Sector Partnership Services) invites applications for a Customer Engagement Advisor. Based at Horncastle or Spalding, you will be the first point of contact for inquiries about Council Tax, Housing Benefit and related Support within the Revenues and Benefits team.

A 12-month fixed-term contract with 37 hours per week and a salary of £25,947.47 per annum is offered, with comprehensive training provided.

Qualifications

• Have experience supporting customers and understand the importance of delivering excellent customer service.
• Can respond sensitively to customers who may be vulnerable or distressed and confidently manage challenging situations.
• Can work accurately and make decisions in a busy environment.
• Are organised, dependable and able to adapt to changing priorities.
• Are enthusiastic, confident in making decisions and communicate clearly.

Responsibilities

• Be the first point of contact for customer enquiries on Council Tax, Housing Benefit and Council Tax Support.
• Resolve customer enquiries at the point of contact.
• Collaborate with Revenues and Benefits team to deliver service.

Skills

Customer service

Communication skills

De-escalation

Organizational skills

Adaptability

Job description

PSPS (Public Sector Partnership Services) invites applications for a Customer Engagement Advisor. Based at Horncastle or Spalding, you will be the first point of contact for inquiries about Council Tax, Housing Benefit and related Support within the Revenues and Benefits team.

A 12-month fixed-term contract with 37 hours per week and a salary of £25,947.47 per annum is offered, with comprehensive training provided.