Hybrid Council Tax & Benefits Advisor

Darlington Borough Council; Tees Valley; Vor Ort; GBP 27.000 - 28.000; Vollzeit

Benefits dieser Stelle

28 days annual leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Maternity, Paternity and AdoptionLeave

Staff equality forums

Green Car Leasing Scheme

Training and development

Physiotherapy service

Counselling service

Wellbeing offer

Cycle to Work Scheme

Dolphin Centre discounts

Retail discounts

Vivup app

Arriva Travel Club

Zusammenfassung

Darlington Borough Council is seeking a Revenues and Benefits Advisor to join the team at the Town Hall. You will provide high quality advice to customers on Benefits, Council Tax and Business Rates, via telephone, face to face, and written correspondence.

You should have around 1 year of recent experience in a busy customer-focused environment, with numeracy skills and the ability to work under pressure to deadlines. BPSS and Basic DBS checks apply.

Qualifikationen

• Approximately 1 year of recent experience working with customers in a busy environment.
• Numerate with ability to liaise with external agencies and use computers.

Aufgaben

• Provide high quality advice to Benefits, Council Tax & Business Rates customers via telephone, face to face at the Town Hall and in writing.
• Support customers to resolve queries and ensure timely responses within tight deadlines.

Kenntnisse

Customer service

Numeracy

Communication

Jobbeschreibung

Darlington Borough Council is seeking a Revenues and Benefits Advisor to join the team at the Town Hall. You will provide high quality advice to customers on Benefits, Council Tax and Business Rates, via telephone, face to face, and written correspondence.

You should have around 1 year of recent experience in a busy customer-focused environment, with numeracy skills and the ability to work under pressure to deadlines. BPSS and Basic DBS checks apply.