Hybrid Credit Controller — Cash Flow Champion

Polypipe; Doncaster; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Save as you earn Sharesave Scheme

Staff discount on Genuit Group produсt

Wellbeing initiatives

Job summary

Genuit Group, comprising Polypipe, is seeking a proactive Credit Controller to join the finance team in Doncaster. You will manage a portfolio of customer accounts, chase overdue payments and maintain accurate master data while supporting month-end processes.

You will work with internal teams to optimise cash flow, resolve invoice queries and contribute to monthly reporting, with hybrid working and pension benefits.

Qualifications

• GCSE Grade A–C in Maths and English, or equivalent.
• Previous Credit Control experience is essential.
• Experience using accounting software; IFS experience would be advantageous.
• Strong IT skills, particularly Microsoft Office packages and Excel.
• Excellent attention to detail and a diligent, methodical approach.
• The ability to work effectively to deadlines and under time pressure.
• Strong analytical and critical-thinking skills, with the confidence to make decisions using your own initiative.
• Excellent communication skills and the ability to communicate effectively at all levels.
• A proactive and inquisitive approach to investigating and resolving challenging queries.
• Persistence and determination when managing overdue accounts.
• A highly collaborative working style and the ability to thrive within a team environment.
• Experience working within a manufacturing environment would be beneficial.

Responsibilities

• Manage a portfolio of customer accounts, ensuring invoices are collected promptly and within agreed terms.
• Monitor and chase aged debt, taking appropriate action to minimise bad debt.
• Allocate customer payments accurately and maintain up-to-date account records.
• Work towards monthly cash collection and receivables targets.
• Raise stock correction invoices and complete relevant query and re-order forms.
• Prepare cash forecasts and contribute to monthly reporting.
• Register, investigate and resolve customer invoice queries in a timely and professional manner.
• Raise credit notes where appropriate or communicate credit refusals to customers.
• Arrange customer collections and liaise with the internal Transport team.
• Complete daily banking and support month-end close and reporting activities.
• Handle inbound and outbound telephone calls and respond to customer and internal emails.
• Maintain accurate customer master data, including resolving EDI errors.
• Provide support during internal and external audits.
• Work collaboratively with colleagues across Finance, Sales, Transport and other departments.

Skills

Portfolio management

Debt collection

Customer service

Data accuracy

Communication

Analytical thinking

Microsoft Excel

Team collaboration

Education

GCSE Maths & English

Tools

IFS

Excel

Job description

Genuit Group, comprising Polypipe, is seeking a proactive Credit Controller to join the finance team in Doncaster. You will manage a portfolio of customer accounts, chase overdue payments and maintain accurate master data while supporting month-end processes.

You will work with internal teams to optimise cash flow, resolve invoice queries and contribute to monthly reporting, with hybrid working and pension benefits.