Hybrid Credit Control & AR Specialist

Manpower UK; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Hybrid working

Career development opportunities

Job summary

Manpower UK invites applications for a Credit Control & Accounts Receivable Administrator based at our Coventry HQ with hybrid working options. You will support timely customer payments, reduce overdue balances and maintain accurate customer accounts.

You will post receipts, allocate payments, log disputes and assist with refunds. Weekly debt reviews with Operations are part of the role. A proactive, organized approach and solid Excel skills are essential.

Qualifications

• Experience in credit control, accounts receivable or a similar finance role.
• Firm but friendly approach to collecting overdue payments.
• Strong organisational skills and attention to detail.
• Proficiency in Excel; knowledge of Summit or similar finance system is helpful.
• Clear written and verbal communication and relationship-building.

Responsibilities

• Contact customers by phone and email to collect overdue payments and follow up on payment promises.
• Post customer receipts daily, allocate payments to invoices in Summit, and record retentions, short payments or allocation queries.
• Send payment reminders and follow the debt escalation process.
• Log disputes in the AR database and work with customers, contract managers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations, providing updates and following up actions.
• Track payment plans and support settlement proposals, getting approval in line with company policy.
• Process customer refunds accurately, with required approvals.
• Escalate unresolved disputes and collection risks promptly.
• Maintain clear records of customer contact, actions and agreements; handle financial info confidentially.

Skills

Excel

Credit control

Customer communication

Attention to detail

Organisation

Tools

Summit

Job description

Manpower UK invites applications for a Credit Control & Accounts Receivable Administrator based at our Coventry HQ with hybrid working options. You will support timely customer payments, reduce overdue balances and maintain accurate customer accounts.

You will post receipts, allocate payments, log disputes and assist with refunds. Weekly debt reviews with Operations are part of the role. A proactive, organized approach and solid Excel skills are essential.