Hybrid AR & Credit Control Specialist

Confidential; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Enhanced maternity leave

Shared parental leave

Discounts on retail

Pension scheme

Awards program

Volunteer days

Wellbeing resources

Job summary

Confidential is seeking a Credit Control & Accounts Receivable Administrator in Coventry. This full-time, permanent role sits in a hybrid setup with a 40-hour week (Mon-Fri, 09:00–17:30 with flexible start/finish).

You will support the AR team to ensure timely payments, resolve queries, and maintain accurate customer accounts. You will build strong customer relationships, post cash receipts, and contribute to debt reviews.

Qualifications

• Experience in credit control or accounts receivable.
• Confident conversations about overdue payments.
• Strong organisation and ability to prioritise workload.
• Attention to detail when posting cash and keeping records.
• Clear written and verbal communication; build relationships.
• Proficient with Excel; Summit experience helpful.
• Proactive approach and reliable follow-through.

Responsibilities

• Contact customers by phone and email to collect overdue payments.
• Post customer receipts daily and allocate payments to invoices.
• Record retentions, short payments, and allocation queries for follow-up.
• Send payment reminders and follow debt escalation process.
• Log disputes and coordinate with customers and Operations to resolve them.
• Prepare for and attend weekly debt reviews with Operations.
• Track payment plans and support settlement proposals with approvals.
• Process customer refunds with required approvals.
• Escalate unresolved disputes and collection risks quickly.
• Maintain clear records of customer contacts and actions.

Skills

Credit control

Accounts receivable

Customer communication

Excel

Tools

Summit

Excel

Job description

Confidential is seeking a Credit Control & Accounts Receivable Administrator in Coventry. This full-time, permanent role sits in a hybrid setup with a 40-hour week (Mon-Fri, 09:00–17:30 with flexible start/finish).

You will support the AR team to ensure timely payments, resolve queries, and maintain accurate customer accounts. You will build strong customer relationships, post cash receipts, and contribute to debt reviews.