Hybrid Council Tax Officer: Billing, Collection & Support

Essential Employment; Bradford; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Essential Employment in Bradford is seeking a Council Tax Officer on a hybrid basis. The role involves handling billing and collection of council tax, with most work/home-based but an initial two days in the office for induction and to understand Bradford practices.

You will communicate complex information by phone, in writing or face to face, support customers including vulnerable groups, and maintain an accurate council tax database.

Responsibilities

• Council Tax accounts are administered, collected and recovered in accordance with relevant legislation, Council and Government Policy.
• Provide Council Tax services to customers and other parties, communicating often complex and detailed information on the phone, face to face or by written communications, paying particular regard to any issues of vulnerability.
• To ensure that an accurate council tax database is maintained with regard to both occupied and empty properties and ensuring that any discounts or exemptions are applied correctly
• To make non statutory arrangements for payment following current working practices using available information, experience and discretion.
• To process payments from taxpayers using appropriate means, eg: debit card, direct debit, attachment of earnings/benefits.
• To promote and maximise the take up of discounts, allowances and concessions as required

Job description

Essential Employment in Bradford is seeking a Council Tax Officer on a hybrid basis. The role involves handling billing and collection of council tax, with most work/home-based but an initial two days in the office for induction and to understand Bradford practices.

You will communicate complex information by phone, in writing or face to face, support customers including vulnerable groups, and maintain an accurate council tax database.