Council Tax Officer (Hybrid)

ESSENTIAL EMPLOYMENT LTD; Bradford; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Council Tax Officer for a hybrid role in Bradford. The role covers billing and collection of council tax, handling calls, back‑office work and proactive outreach, while ensuring accurate data and compliant processing.

You will start with induction and two days in the Bradford office to understand local practices, then work predominantly from home. This is a full‑time, temporary contract and is paid at £20 per hour under PAYE.

Qualifications

• Experience in billing and collection of council tax.
• Ability to explain complex information clearly by phone or in writing.
• Accurate maintenance of council tax databases with correct discounts/exemptions.

Responsibilities

• Handle telephone calls, back office work, and proactive follow-up.
• Maintain accurate council tax accounts for occupied and empty properties.
• Process payments via debit card, direct debit, or attachments.
• Promote discounts, allowances and concessions.

Job description

Council Tax Officer (Hybrid) needed in Bradford, £20phPAYE - Reference: 5308914

This role is an predominantly homeworking role, but requires an initial 2 days in the office to cover induction, understanding how we work in Bradford and reading working practices.

• This role covers both billing and collection of council tax. It will involve dealing with telephone calls, back office work and proactive working.
• Council Tax accounts are administered, collected and recovered in accordance with relevant, legislation, Council and Government Policy.
• To provide Council Tax services to customers and other parties, communicating often complex and detailed information on the phone, face to face or by written communications, paying particular regard to any issues of vulnerability.
• To ensure that an accurate council tax database is maintained with regard to both occupied and empty properties and ensuring that any discounts or exemptions are applied correctly
• To make non statutory arrangements for payment following current working practices using available information, experience and discretion.
• To process payments from taxpayers using appropriate means, eg: debit card, direct debit, attachment of earnings/benefits.
• To promote and maximise the take up of discounts, allowances and concessions as required

This is a Full time role on a temporary contract basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.