Revenues and Benefits Advisor

Darlington Borough Council; Tees Valley; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Maternity, Paternity and AdoptionLeave

Staff equality forums

Green Car Leasing Scheme

Training and development

Physiotherapy service

Counselling service

Wellbeing offer

Cycle to Work Scheme

Dolphin Centre discounts

Retail discounts

Vivup app

Arriva Travel Club

Descripción de la vacante

Darlington Borough Council is seeking a Revenues and Benefits Advisor to join the team at the Town Hall. You will provide high quality advice to customers on Benefits, Council Tax and Business Rates, via telephone, face to face, and written correspondence.

You should have around 1 year of recent experience in a busy customer-focused environment, with numeracy skills and the ability to work under pressure to deadlines. BPSS and Basic DBS checks apply.

Formación

• Approximately 1 year of recent experience working with customers in a busy environment.
• Numerate with ability to liaise with external agencies and use computers.

Responsabilidades

• Provide high quality advice to Benefits, Council Tax & Business Rates customers via telephone, face to face at the Town Hall and in writing.
• Support customers to resolve queries and ensure timely responses within tight deadlines.

Conocimientos

Customer service

Numeracy

Communication

Descripción del empleo

Revenues and Benefits Advisor (Ref: POS000759)

Salary £27,274 - £27,709 per annum Salary Band £20,001 to £30,000 Post Type Permanent Hours Per Week Full time

Job and Application details

Categories Finance / Benefits / Revenues / Procurement
Directorate N/A Published Date 12/11/2026 Closing Date 25/11/2026

You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.

You should have approximately 1 years recent experience of working with customers in a busy and challenging environment. A confident, but sensitive approach to customers with an ability to work under pressure to meet tight deadlines is also required. You should be numerate, able to liaise effectively with external agencies and have experience of using computers.

For detailed information on this role, please refer to the attached Role Profile and Person Specification.

N.B: Role is subject to a BPSS Check, includes a Basic DBS Check

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

You will join the team responsible for providing high quality advice to our Benefits, Council Tax & Business Rates customers on the telephone, face to face at the Town Hall and via correspondence.

You should have approximately 1 years recent experience of working with customers in a busy and challenging environment. A confident, but sensitive approach to customers with an ability to work under pressure to meet tight deadlines is also required. You should be numerate, able to liaise effectively with external agencies and have experience of using computers.

For detailed information on this role, please refer to the attached Role Profile and Person Specification.

N.B: Role is subject to a BPSS Check, includes a Basic DBS Check

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Flexi-time scheme
• Flexible working
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Great wellbeing offer
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

https://www.darlington.gov.uk/jobs-and-careers/

We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.