Hybrid Continuous Improvement Lead — OSCC Initiatives

Thames Water Ltd; Reading; Hybrid; GBP 50.000 - 61.000; Vollzeit

Benefits dieser Stelle

26 days holiday increasing with length

Performance-related pay

Generous Pension Scheme

Health and wellbeing benefits

Zusammenfassung

Thames Water Ltd is seeking a Continuous Improvement Implementation Lead to drive cross-functional improvements within the Operational Service Control Centre. You will use data and feedback to identify problems, lead change, and deliver measurable benefits across teams.

The role focuses on sustaining improvements, managing risks, and communicating with stakeholders through the full project lifecycle in a hybrid Reading-based position. It requires strong CI expertise and customer-focused thinking.

Qualifikationen

• Experience using Continuous Improvement and change management approaches to help projects land well.
• Ability to build relationships, work with different people and influence others.
• Project management experience or knowledge with good business awareness.
• A clear understanding of who our customers are and what matters to them.
• Good analytical and organisational skills.
• Confidence using Microsoft Office software.

Aufgaben

• Lead improvement initiatives that support OSCC, regulatory, customer and environmental performance.
• Maintain risk logs, controls and escalations.
• Keep stakeholders informed throughout the project lifecycle.
• Follow the internal Gate framework to manage projects consistently.
• Agree ways of working with stakeholders, including risk logs, maps and implementation plans.
• Use data and insight to validate issues, identify solutions and deliver benefits.
• Act as a CI and business change SME, supporting colleagues with improvement projects.

Kenntnisse

Change management

Stakeholder engagement

Project management

Analytical thinking

Microsoft Office

Tools

Lean Six Sigma

DMAIC

Prince2

Data analytics

Jobbeschreibung

Thames Water Ltd is seeking a Continuous Improvement Implementation Lead to drive cross-functional improvements within the Operational Service Control Centre. You will use data and feedback to identify problems, lead change, and deliver measurable benefits across teams.

The role focuses on sustaining improvements, managing risks, and communicating with stakeholders through the full project lifecycle in a hybrid Reading-based position. It requires strong CI expertise and customer-focused thinking.