Hybrid Continuous Improvement Lead - Data-Driven Change

Pertemps Thames Water; Reading; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Holiday entitlement

Performance pay

Pension scheme

Wellbeing benefits

Job summary

Thames Water is seeking a Continuous Improvement Implementation Lead to drive improvements across the Operational Service Control Centre. The role focuses on spotting opportunities, leading change, and delivering measurable benefits with data-driven problem solving.

Based in Reading with a hybrid setup, you will work with operational teams and leaders, applying CI approaches to deliver lasting improvements.

Qualifications

• Experience applying continuous improvement and change management to projects.
• Ability to build relationships and influence others across teams.
• Project management experience or knowledge with good business awareness.
• Understanding of customers and what matters to them.
• Strong analytical and organisational skills.

Responsibilities

• Lead improvement initiatives supporting OSCC performance, regulatory, customer and environmental metrics.
• Maintain risk logs, controls and escalation pathways.
• Keep stakeholders informed through the project lifecycle.

Skills

Change management

Stakeholder influence

Project management

Customer focus

Analytical skills

Microsoft Office

Tools

Microsoft Office

Job description

Thames Water is seeking a Continuous Improvement Implementation Lead to drive improvements across the Operational Service Control Centre. The role focuses on spotting opportunities, leading change, and delivering measurable benefits with data-driven problem solving.

Based in Reading with a hybrid setup, you will work with operational teams and leaders, applying CI approaches to deliver lasting improvements.