Hybrid Consumer Experience Ops & Data Specialist

Sonova Group; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Sennheiser Consumer Hearing, part of the Sonova Group, seeks a Consumer Experience Generalist in Greater London to support day-to-day operational and administrative activities for ecommerce and consumer support across EMEA. This hands-on role suits someone who enjoys working with data, following processes, and moving between different tasks and priorities.

Hybrid with future remote possibility, you will help resolve cases, maintain records, and liaise with service teams to keep our consumer

Qualifications

• Strong data entry skills and attention to detail.
• Structured, process-focused approach.
• Flexibility to switch between tasks and priorities.
• Ability to learn new systems and processes quickly.
• A self-starter who can work independently.
• Confidence working with data and multiple systems.
• Practical problem-solving skills.
• Good written and verbal communication skills.

Responsibilities

• Carry out accurate data entry and maintain up-to-date records across systems.
• Support ecommerce transaction reconciliation, checking information and identifying discrepancies.
• Review records for missing information or exceptions and follow up as needed.
• Contact consumers to obtain missing information or documentation.
• Coordinate with service teams to help resolve cases and keep them moving.
• Support with basic consumer enquiries and tickets during peak periods.
• Help identify recurring issues and opportunities to improve processes.

Skills

Data entry

Process oriented

Multitasking

Self-starter

Independent worker

Data handling

Communication skills

Job description

Sennheiser Consumer Hearing, part of the Sonova Group, seeks a Consumer Experience Generalist in Greater London to support day-to-day operational and administrative activities for ecommerce and consumer support across EMEA. This hands-on role suits someone who enjoys working with data, following processes, and moving between different tasks and priorities.

Hybrid with future remote possibility, you will help resolve cases, maintain records, and liaise with service teams to keep our consumer