Customer Experience Specialist (Hybrid, Growth & Benefits)

Henkel; Hemel Hempstead; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible work scheme with flexible hrs

Hybrid work model

Global growth opportunities

Wellbeing programs

Gender-neutral parental leave

Employee Share Plan

Performance bonus

Pension & Life Assurance

Annual leave 27 days + 8 bank holidays

Celebration vouchers

Job summary

Henkel is seeking a customer-focused professional to act as the main contact for new and existing customers, owning the entire customer journey from first contact to resolution. You will collaborate across internal teams to deliver solutions that meet needs and drive satisfaction.

The role focuses on customer experience, data capture in CRM, and ensuring smooth interactions within a hybrid work model. Experience in SAP, CRM, and MS Office is desirable.

Qualifications

• Previous experience within a customer service, or a supply chain role.
• Strong customer focus and communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Be accountable for customer-facing activities and experience as the single point of contact for customers.
• Run OTC & Customer-Service-Mgt with emphasis on in/outbound interactions.
• Contribute to understanding customer segments, trends, and needs through feedback.

Skills

Customer service

Supply chain

Communication skills

Problem solving

SAP

MS Office

Salesforce Service Cloud

Tools

SAP

MS Office

Salesforce Service Cloud

Job description

Henkel is seeking a customer-focused professional to act as the main contact for new and existing customers, owning the entire customer journey from first contact to resolution. You will collaborate across internal teams to deliver solutions that meet needs and drive satisfaction.

The role focuses on customer experience, data capture in CRM, and ensuring smooth interactions within a hybrid work model. Experience in SAP, CRM, and MS Office is desirable.