Consumer Experience Generalist, Sennheiser

Sonova Group; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Sennheiser Consumer Hearing, part of the Sonova Group, seeks a Consumer Experience Generalist in Greater London to support day-to-day operational and administrative activities for ecommerce and consumer support across EMEA. This hands-on role suits someone who enjoys working with data, following processes, and moving between different tasks and priorities.

Hybrid with future remote possibility, you will help resolve cases, maintain records, and liaise with service teams to keep our consumer

Qualifications

• Strong data entry skills and attention to detail.
• Structured, process-focused approach.
• Flexibility to switch between tasks and priorities.
• Ability to learn new systems and processes quickly.
• A self-starter who can work independently.
• Confidence working with data and multiple systems.
• Practical problem-solving skills.
• Good written and verbal communication skills.

Responsibilities

• Carry out accurate data entry and maintain up-to-date records across systems.
• Support ecommerce transaction reconciliation, checking information and identifying discrepancies.
• Review records for missing information or exceptions and follow up as needed.
• Contact consumers to obtain missing information or documentation.
• Coordinate with service teams to help resolve cases and keep them moving.
• Support with basic consumer enquiries and tickets during peak periods.
• Help identify recurring issues and opportunities to improve processes.

Skills

Data entry

Process oriented

Multitasking

Self-starter

Independent worker

Data handling

Communication skills

Job description

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Great sound has the power to transform everyday moments into extraordinary experiences. Through the iconic Sennheiser brand, we develop premium headphones, earbuds, and audio solutions that enable people around the world to connect more deeply with music, entertainment, and the world around them.

As part of the Sonova Group, we combine decades of audio expertise with a global innovation network and a shared passion for delivering exceptional listening experiences. Our teams create products that set standards for sound quality, design, and user experience.

Driven by curiosity, creativity, and collaboration, we foster an environment where people are empowered to take ownership, bring ideas to life, and make a meaningful impact on products enjoyed by millions of consumers worldwide.

In March 2026, Sonova announced its decision to divest its Consumer Hearing business and initiated a structured divestment process. This marks an exciting new chapter for the business and offers unique opportunities to contribute to its development and continued success.

Join us and help shape the future of premium audio experiences.

Greater London, United Kingdom

165424

Current office location: Marlow, UK

Hybrid with future full remote possibility.

At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world.

We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.

This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks.

Your responsibilities:

• Carry out accurate data entry and maintain complete, up-to-date records across different systems
• Support ecommerce transaction reconciliation, checking information and identifying discrepancies
• Review records for missing information or exceptions and follow up as needed
• Contact consumers to obtain missing information or documentation
• Coordinate with service teams to help resolve cases and keep them moving
• Support with basic consumer enquiries and tickets during peak periods
• Help identify recurring issues and opportunities to improve our processes

What you'll bring:

• Strong data entry skills and attention to detail
• A structured, process-focused approach
• Flexibility to switch between tasks and priorities
• Ability to learn new systems and processes quickly
• A self-starter who can work independently
• Confidence working with data and multiple systems
• Practical problem-solving skills
• Good written and verbal communication skills

What we offer:

• The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA
• A supportive and collaborative team, with opportunities to work with international stakeholders across the business
• Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes.
• Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain #LI-NB1

The Sennheiser brand

The Sennheiser brand stands for premium quality in the field of audio products.
At Sonova Consumer Hearing, we develop and offer consumer devices such as headphones, soundbars and speech-enhanced hearables under the brand license of Sennheiser.

The business is headquartered in Hannover, Germany, and has approximately 650 employees worldwide. To continue to be among the best in the industry, we are always on the lookout for outstanding talent.