Customer Service Associate

Sonova AG; Warrington; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sonova in Warrington, United Kingdom, is seeking a dedicated Customer Service Associate on a fixed-term contract for 12 months. You will be the first point of contact for customers, handling enquiries, orders and correspondence with accuracy and care.

You will build trusted relationships through friendly, reliable service, keep records in our systems, and champion customer feedback to help us continually improve the customer experience and overall service quality.

Responsibilities

• Put customers at the centre of everything you do
• Manage customer enquiries, orders and correspondence
• Provide clear and accurate product and service information
• Take ownership of problems and complaints through to resolution
• Build trusted relationships through friendly, reliable service
• Keep accurate records and confidently use our customer systems
• Champion customer feedback and help us continually improve

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Warrington, United Kingdom

Customer Service Associate

Customer Service Associate | Make every customer interaction count

Fixed Term Contract – 12 Months

Great customer service is about more than answering a call. It’s about listening, understanding, taking ownership and finding the right solution.

As aCustomer Service Associate, you’ll:

• Put customers at the centre of everything you do
• Manage customer enquiries, orders and correspondence
• Provide clear and accurate product and service information
• Take ownership of problems and complaints through to resolution
• Build trusted relationships through friendly, reliable service
• Keep accurate records and confidently use our customer systems
• Champion customer feedback and help us continually improve

We’re looking for someone who ispositive, passionate, organised and genuinely enjoys helping people.

At Sonova, there’s an even bigger reason to care about every interaction:together, we’re helping change the lives of people with hearing loss.

Be proud. Be passionate. Be part of changing lives together.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.