Hybrid Community Wellbeing Advocate

Citizens Advice Mid Mercia; Birmingham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

Citizens Advice Mid Mercia is seeking a dedicated Community Advisor to join the GAIN Project in Birmingham. The role combines outreach, personalised support, and practical help to disadvantaged adults, helping them access local services and improve wellbeing.

You will assess needs, develop tailored plans, and work with partner organisations across Birmingham's quadrants to promote independence and healthier outcomes for people with complex needs. Hybrid working available.

Qualifications

• Excellent communication skills.
• Capable of delivering high‑quality work.
• Reliable with strong attention to detail.
• Experience working with diverse groups and creating a welcoming environment.
• Hold a valid driving licence with access to a car or ability to travel.

Responsibilities

• Interview clients to understand problems and empower them to set priorities.
• Provide clear advice and practical options tailored to each case.
• Refer clients to specialist services and partner organisations.
• Maintain confidentiality and professional judgement.
• Advise on housing, benefits, debt, employment and health services.
• Collaborate with multi-agency teams to raise awareness and strengthen support.

Skills

Communication

Attention to detail

Diversity experience

Travel-ready

Time management

Job description

Citizens Advice Mid Mercia is seeking a dedicated Community Advisor to join the GAIN Project in Birmingham. The role combines outreach, personalised support, and practical help to disadvantaged adults, helping them access local services and improve wellbeing.

You will assess needs, develop tailored plans, and work with partner organisations across Birmingham's quadrants to promote independence and healthier outcomes for people with complex needs. Hybrid working available.