Hybrid Commercial Insurance Account Manager

Reed; Norwich; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Pension

Generous holiday

Job summary

Reed is seeking an experienced Commercial Account Handler to join our Norwich-based insurance brokerage. You will manage a varied commercial portfolio, deliver tailored solutions, and build strong client relationships.

Working alongside Account Executives and insurers, you will handle renewals, mid-term adjustments, and quotes while ensuring FCA compliance and accurate documentation. A Cert CII or progress toward it is advantageous.

Qualifications

• Previous experience within a Commercial Account Handler, Commercial Insurance Advisor, or similar role.
• Strong knowledge of commercial insurance products (property, liability, motor fleet, and combined policies).
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Confident working with insurance systems and Microsoft Office applications.
• Cert CII qualification or willingness to work towards professional qualifications is advantageous.

Responsibilities

• Manage a portfolio of commercial insurance clients across industries.
• Be primary contact for client queries, policy amendments and renewals.
• Prepare and process new business quotations, renewals, and mid-term adjustments.
• Negotiate terms with insurers to secure appropriate cover.
• Review client requirements and identify coverage improvements.
• Produce accurate policy documentation and maintain client records.
• Handle claims notifications and support during the claims process.
• Ensure FCA compliance and company procedures.
• Build relationships with clients, insurers and internal stakeholders.
• Support Account Executives with client reviews and retention.
• Monitor renewal pipelines and engage ahead of renewals.
• Ensure service standards and KPIs are met.

Skills

Commercial insurance

Client relationships

Communication skills

Time management

Attention to detail

MS Office

Insurance systems

Education

Cert CII qualification

Tools

Microsoft Office

Insurance systems

Job description

Reed is seeking an experienced Commercial Account Handler to join our Norwich-based insurance brokerage. You will manage a varied commercial portfolio, deliver tailored solutions, and build strong client relationships.

Working alongside Account Executives and insurers, you will handle renewals, mid-term adjustments, and quotes while ensuring FCA compliance and accurate documentation. A Cert CII or progress toward it is advantageous.