Commercial Account Handler

Reed; Norwich; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Career progression

Pension

Generous holiday

Job summary

Reed is seeking an experienced Commercial Account Handler to join our Norwich-based insurance brokerage. You will manage a varied commercial portfolio, deliver tailored solutions, and build strong client relationships.

Working alongside Account Executives and insurers, you will handle renewals, mid-term adjustments, and quotes while ensuring FCA compliance and accurate documentation. A Cert CII or progress toward it is advantageous.

Qualifications

• Previous experience within a Commercial Account Handler, Commercial Insurance Advisor, or similar role.
• Strong knowledge of commercial insurance products (property, liability, motor fleet, and combined policies).
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Confident working with insurance systems and Microsoft Office applications.
• Cert CII qualification or willingness to work towards professional qualifications is advantageous.

Responsibilities

• Manage a portfolio of commercial insurance clients across industries.
• Be primary contact for client queries, policy amendments and renewals.
• Prepare and process new business quotations, renewals, and mid-term adjustments.
• Negotiate terms with insurers to secure appropriate cover.
• Review client requirements and identify coverage improvements.
• Produce accurate policy documentation and maintain client records.
• Handle claims notifications and support during the claims process.
• Ensure FCA compliance and company procedures.
• Build relationships with clients, insurers and internal stakeholders.
• Support Account Executives with client reviews and retention.
• Monitor renewal pipelines and engage ahead of renewals.
• Ensure service standards and KPIs are met.

Skills

Commercial insurance

Client relationships

Communication skills

Time management

Attention to detail

MS Office

Insurance systems

Education

Cert CII qualification

Tools

Microsoft Office

Insurance systems

Job description

Location: Norwich
Salary: Competitive DOE + Benefits
Job Type: Full-Time, Permanent

Our client, a well-established and highly respected insurance brokerage, is seeking an experienced Commercial Account Handler to join their growing team. This is an excellent opportunity for an insurance professional who enjoys building strong client relationships, delivering exceptional service, and managing a varied commercial portfolio.

Working alongside Account Executives and insurers, you will play a key role in ensuring clients receive expert support and tailored insurance solutions.

Key Responsibilities

• Manage a portfolio of commercial insurance clients across a range of industries.


• Act as the primary point of contact for client queries, policy amendments, and renewals.


• Prepare and process new business quotations, renewals, and mid-term adjustments.


• Liaise effectively with insurers to negotiate competitive terms and secure appropriate cover.


• Review client insurance requirements and identify opportunities to enhance coverage.


• Produce accurate policy documentation and ensure all administration is completed within agreed timescales.


• Handle claims notifications and provide support throughout the claims process.


• Maintain accurate client records and ensure compliance with FCA regulations and company procedures.


• Build and maintain strong working relationships with clients, insurers, and internal stakeholders.


• Support Account Executives with client reviews, presentations, and retention strategies.


• Monitor renewal pipelines and proactively engage with clients ahead of renewal dates.


• Ensure service standards and key performance indicators are consistently achieved.

About You

• Previous experience within a Commercial Account Handler, Commercial Insurance Advisor, or similar insurance role.


• Strong knowledge of commercial insurance products, including property, liability, motor fleet, and combined policies.


• Excellent communication and relationship-building skills.


• Ability to manage multiple priorities and work efficiently in a fast-paced environment.


• Strong attention to detail and organisational skills.


• Confident working with insurance systems and Microsoft Office applications.


• Cert CII qualification or a willingness to work towards professional qualifications would be advantageous.

What's On Offer

• Competitive salary dependent on experience.


• Hybrid and flexible working options.


• Generous holiday allowance.


• Company pension scheme.


• Ongoing professional development and support towards CII qualifications.


• Career progression opportunities within a growing and successful business.


• Friendly and collaborative team environment.

Interested?

If you are an experienced Commercial Account Handler looking to join a forward-thinking brokerage where your expertise will be valued and rewarded, we would love to hear from you.