Hybrid Commercial Claims Specialist - Leeds

Marsh Agency; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Marsh in Leeds is seeking a skilled Claims Handler to join the Marsh Claims Team on a hybrid basis. The role focuses on proactively managing a portfolio of Commercial Claims excluding Motor, ensuring service delivery meets client expectations.

You will handle claims efficiently, gather documentation, communicate with clients and insurers, and maintain data accuracy while meeting SLAs and KPI targets.

Qualifications

• Commercial Claims experience.
• Strong communication and negotiation skills.
• Problem solving with an open mindset.
• Ability to influence and build relationships.
• Agility to work in a continuous improvement environment.
• Ability to prioritise and organise workload.

Responsibilities

• Proactively manage an allocated caseload.
• Ensure all Client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

Skills

Commercial Claims experience

Communication & negotiation

Problem solving

Influence & relationships

Continuous improvement agility

Prioritise & organise workload

Job description

Marsh in Leeds is seeking a skilled Claims Handler to join the Marsh Claims Team on a hybrid basis. The role focuses on proactively managing a portfolio of Commercial Claims excluding Motor, ensuring service delivery meets client expectations.

You will handle claims efficiently, gather documentation, communicate with clients and insurers, and maintain data accuracy while meeting SLAs and KPI targets.