Claims Handler

Marsh Agency; Leeds; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Marsh in Leeds is seeking a skilled Claims Handler to join the Marsh Claims Team on a hybrid basis. The role focuses on proactively managing a portfolio of Commercial Claims excluding Motor, ensuring service delivery meets client expectations.

You will handle claims efficiently, gather documentation, communicate with clients and insurers, and maintain data accuracy while meeting SLAs and KPI targets.

Qualifications

• Commercial Claims experience.
• Strong communication and negotiation skills.
• Problem solving with an open mindset.
• Ability to influence and build relationships.
• Agility to work in a continuous improvement environment.
• Ability to prioritise and organise workload.

Responsibilities

• Proactively manage an allocated caseload.
• Ensure all Client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims.
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

Skills

Commercial Claims experience

Communication & negotiation

Problem solving

Influence & relationships

Continuous improvement agility

Prioritise & organise workload

Job description

We are seeking a talented individual to join our Marsh Claims Team. This role will be based in the Leeds office.

This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful candidate will be responsible for proactively managing a portfolio of predominantly Commercial Claims excluding Motor, ensuring service delivery remains aligned to client expectations. You will handle matters in an efficient and professional manner, while maintaining clear and consistent communication with all relevant stakeholders throughout the claims process.

This role would suit a Claims Handler with experience in Commercial Claims who is looking to further develop their career with a global leader in insurance. The ideal candidate will bring strong communication and stakeholder management skills, together with a proactive, organised, and professional approach to delivering excellent client service.

We Will Rely On You To

• Proactively manage an allocated caseload.
• Ensure all Client requests and queries are dealt with promptly and accurately.
• Gather all relevant claims information & documentation.
• Provide claims advice to clients managing expectations and ensuring that they are kept informed and advised of all necessary developments.
• Action all new claims & report to the relevant insurers within applicable SLA’s & KPI’s.
• Effectively communicate with all key stakeholders attending internal meetings representing claims
• Build and manage effective internal and external relationships with all involved parties.
• Ensure all files are maintained and data capture accurate and up to date.
• Produce claims reports as required.
• Ensure all regulatory process requirements are adhered to.
• Process DA claims in accordance with scheme requirements.
• Ensure claims are accurately reserved.

What You Need To Have

• Commercial Claims experience.
• Effective communication & negotiation skills.
• Problem solving and open mindset
• Ability to influence and build relationships.
• Agility for working in a continuous improvement environment
• Ability to prioritise and organise own workload.

What Makes You Stand Out

• Property & Liability claims experience
• CII, attained or working towards

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.