Hybrid Collections & Customer Support Associate

Consortium; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits

Hybrid working

Job summary

Close Brothers Asset Finance is seeking a Customer Support and Collections Associate in Manchester, offering a competitive basic salary, benefits, and discretionary bonus with hybrid working. You will help customers in financial difficulty, develop tailored collections strategies, and ensure compliance with internal and external regulations.

Join a team focused on customer outcomes, governance, and process improvements while building a deep understanding of CBAF products and services to support

Qualifications

• Prior experience in collections/recoveries for lending products.
• Experience with vulnerable customers and balancing empathy with policy.
• Excellent communication and interpersonal skills.
• Strong analytical abilities to assess customer circumstances and options.
• Ability to work with regulatory and governance requirements.

Responsibilities

• Assist customers in financial difficulty with collections and recovery strategies.
• Communicate with customers via telephone, post and email with confidentiality and empathy.
• Identify customer vulnerabilities and ensure appropriate care.
• Apply collections standards and internal procedures to all dealings.
• Escalate complex issues when needed and log customer dissatisfaction per process.
• Contribute to governance and compliance reporting to regulatory bodies.

Skills

Collections experience

Vulnerable customers

Communication skills

Regulatory compliance

Teamwork

Tools

Alfa Financial Software

Job description

Close Brothers Asset Finance is seeking a Customer Support and Collections Associate in Manchester, offering a competitive basic salary, benefits, and discretionary bonus with hybrid working. You will help customers in financial difficulty, develop tailored collections strategies, and ensure compliance with internal and external regulations.

Join a team focused on customer outcomes, governance, and process improvements while building a deep understanding of CBAF products and services to support