Hybrid Multi-Channel Customer Support Specialist

Consortium; East Kilbride; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working options

Work-life balance support

Career growth within Asset FinanceTeam

Job summary

Close Brothers Asset Finance Team is hiring a customer-focused specialist to deliver service across multiple channels. The role emphasizes strong communication, collaboration with internal teams, and a proactive approach to meeting performance targets.

You will operate within a hybrid setup, supporting a focus on service quality and risk awareness while contributing to career growth within the Asset Finance Team.

Qualifications

• Excellent communication skills both written and verbal.
• Able to work independently and as part of a team.
• Numerate with analytical ability.
• Proactive with initiative and problem solving.

Responsibilities

• Empathetically speak with customers through channels including telephone, post and email.
• Capture service requests received by email, portal, post or telephone.
• Handle service requests across all channels—email, portal, post, and telephone—ensuring policies and SLAs are followed.
• Maintain accurate system updates and convey application status as needed.
• Provide clear, prompt support to internal teams, customers, brokers and suppliers via phone and email; escalate complex issues.
• Collaborate with other departments to ensure seamless communication and problem-solving for brokers and customers.
• Work proactively to achieve individual and team performance targets.
• Act as a first line of defence by remaining vigilant to risks and escalating concerns appropriately.

Skills

Strong communication

Interpersonal skills

Numerate

Analytical ability

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Close Brothers Asset Finance Team is hiring a customer-focused specialist to deliver service across multiple channels. The role emphasizes strong communication, collaboration with internal teams, and a proactive approach to meeting performance targets.

You will operate within a hybrid setup, supporting a focus on service quality and risk awareness while contributing to career growth within the Asset Finance Team.