Empathetic Collections Advisor — Asset Finance (Hybrid)

CBC Resourcing Solutions; Greater Manchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

CBC Resourcing Solutions is sourcing a Customer Collections Associate for an asset finance client in the UK. The role is based in South Manchester and will become hybrid after training and probation.

You will support customers in financial difficulty, deploy appropriate collections strategies, and ensure compliance with regulatory expectations. The role requires empathy, resilience, and the ability to explain repayment options clearly.

Qualifications

• Proven background in customer collections (asset finance, motor finance, mortgages or cards)
• Strong team player with ability to handle difficult conversations
• Attention to detail and eagerness to learn

Responsibilities

• Mitigate losses through early engagement with customers in financial difficulty.
• Deploy appropriate collections and recovery strategies.
• Communicate with customers by phone, post and email.
• Understand circumstances using income and expenditure analysis.
• Explain repayment options and independent sources of debt advice.

Job description

CBC Resourcing Solutions is sourcing a Customer Collections Associate for an asset finance client in the UK. The role is based in South Manchester and will become hybrid after training and probation.

You will support customers in financial difficulty, deploy appropriate collections strategies, and ensure compliance with regulatory expectations. The role requires empathy, resilience, and the ability to explain repayment options clearly.