Hybrid Cloud Application Support Analyst (AWS)

ESG; Chorley; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

ESG is seeking an Applications Support Analyst to join the Service Support team in Chorley, with a hybrid working policy. The role involves ensuring the smooth operation of ESG's Retail Suite and supporting both Private Cloud and AWS environments.

Training is office-based initially, with flexible working options discussed during application. You will provide first- and second-line support to customers, monitor systems, implement updates, and collaborate with Infrastructure, Network and Product

Qualifications

• Experience deploying Java applications using Apache Tomcat.
• Experience providing customer support via Helpdesk.
• Ability to interrogate Microsoft SQL databases for incident resolution and reporting.
• Knowledge of system monitoring solutions.
• Strong problem solving and organisational skills.
• Strong attention to technical detail.
• Excellent written and oral communications with technical and non-technical personnel.

Responsibilities

• Provide first-line and second-line support to customers via Helpdesk.
• Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.
• Complete incident reports following incident resolution.
• Installation and configuration of applications to Internal and External, Production and Test environments.
• Implementation of regular updates to Production environments in-line with industry requirements.
• Administer application deployment and configuration on Windows VMs via RDP and in AWS via Argo.
• Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems.
• Document incidents, problems, resolutions, and ways of working for the team.
• Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.
• Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process.
• Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise.

Skills

Java deployment

Helpdesk support

SQL databases

Monitoring solutions

Problem solving

Attention to detail

Communications (written & oral)

Tools

Apache Tomcat

AWS

Argo

Job description

ESG is seeking an Applications Support Analyst to join the Service Support team in Chorley, with a hybrid working policy. The role involves ensuring the smooth operation of ESG's Retail Suite and supporting both Private Cloud and AWS environments.

Training is office-based initially, with flexible working options discussed during application. You will provide first- and second-line support to customers, monitor systems, implement updates, and collaborate with Infrastructure, Network and Product