Hybrid IT Service Desk Engineer

Ivc; Bristol; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits

Discounted staff pet care

Access to discounts/cashback with many

Job summary

IVCEvidensia in the UK is seeking a Service Desk Engineer to deliver high-quality IT support for 12,000+ colleagues across 1,200 practices. The role combines remote and on-site support with some out-of-hours cover, based in our Keynsham centre and with hybrid work options.

You will troubleshoot hardware and software, log and manage tickets, and work with vendors to resolve issues while maintaining a helpful, professional approach that enhances user satisfaction.

Qualifications

• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience supporting Windows client OS and Office 365.
• Familiarity with ticketing systems and remote support tools.
• Strong problem-solving and diagnostic skills.
• Excellent communication skills adaptable to different users.
• Experience providing both remote and in-person IT support.

Responsibilities

• Act as the first point of contact for IT-related queries, logging tickets accurately and capturing key details.
• Troubleshoot hardware and software issues, including laptops, PCs, printers, mobile and desk phones.
• Resolve incidents and own tickets through to resolution when escalated.
• Provide desk-side support at the Support Operations Centre in Keynsham.
• Communicate progress clearly to users and keep them informed on status.
• Collaborate with third-party suppliers when required.
• Contribute to and maintain IT knowledge base documentation.
• Adhere to IT processes, policies, and SLAs.

Skills

Networking basics

Windows & Office 365

Ticketing systems

Remote support

Hardware troubleshooting

Customer communication

Tools

ITSM tools

Job description

IVCEvidensia in the UK is seeking a Service Desk Engineer to deliver high-quality IT support for 12,000+ colleagues across 1,200 practices. The role combines remote and on-site support with some out-of-hours cover, based in our Keynsham centre and with hybrid work options.

You will troubleshoot hardware and software, log and manage tickets, and work with vendors to resolve issues while maintaining a helpful, professional approach that enhances user satisfaction.