IT Support Engineer — Hybrid Role in Health Tech

Abtrace; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid-working model

Laptop and equipment

Office in Paddington

Private pension

Job summary

Abtrace, based in Paddington, London, seeks an IT Support Engineer to own internal IT across the company. You will be the primary contact for all technology requests, covering user accounts, access management, device provisioning and day‑to‑day troubleshooting.

This is a hands‑on role in a small team with defined SLAs and a clear progression path toward a Systems Administrator while helping maintain high security and compliance for NHS data.

Qualifications

• 3 or more years in an IT support, service desk or IT technician role, ideally progressing to L2.
• Hands-on administration of Microsoft 365 and Entra ID (Azure AD).
• Endpoint management experience with Intune, Kandji or a comparable MDM.
• Confident supporting both Windows and macOS users.
• Demonstrable ownership: you take a ticket, drive it to resolution.
• Ability to work at pace across several issues with accuracy.

Responsibilities

• Own the internal support queue in Jira: triage, prioritise, resolve and update tickets.
• Maintain access management, device provisioning and lifecycle across Windows and macOS.
• Administer Microsoft 365 and Entra ID day to day under supervision.
• Support certification and audit programmes (ISO 27001, DSPT, NHS frameworks).
• Develop runbooks and contribute to automation and process improvement.

Skills

IT support

Microsoft 365

Entra ID

Intune

macOS

Windows

Automation

Tools

Jira

Kandji

Jamf

Job description

Abtrace, based in Paddington, London, seeks an IT Support Engineer to own internal IT across the company. You will be the primary contact for all technology requests, covering user accounts, access management, device provisioning and day‑to‑day troubleshooting.

This is a hands‑on role in a small team with defined SLAs and a clear progression path toward a Systems Administrator while helping maintain high security and compliance for NHS data.