Client Services Assistant

Stephens Scown LLP; Exeter; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Group life assurance

Wellbeing support

Birthday/leave time for good causes

Job summary

Stephens Scown LLP in Exeter is seeking a Client Services Assistant to deliver best-in-class service to clients across phone, website and email. You will act as a friendly front of house and coordinate with colleagues to support legal teams.

The role emphasises strong interpersonal skills, calm management of a busy workload, and proficiency in MS Office. We also welcome discussions about flexible, part-time or job-share arrangements.

Qualifications

• Experience in a front-of-house professional environment.
• Excellent interpersonal and communication skills.
• Ability to manage a busy workload and stay calm under pressure.
• Highly organised, accurate, proactive, approachable and flexible.
• Proficient in Microsoft Office (Word, Excel, Teams).
• Understanding of legal services is advantageous.

Responsibilities

• Take and handle new enquiries via telephone, website and email.
• Liaise with legal advisors and support legal teams to ensure a best-in-class client experience.
• Operate as an effective firm front of house and coordinate with colleagues across channels.

Skills

Front of house experience

Interpersonal & communication skills

Calm under pressure

Organised & proactive

MS Office proficiency

Legal services knowledge (advantageous

Tools

Microsoft Office Suite (Word, Excel, Teams)

Job description

The Role

• As a Client Services Assistant, you will ensure clients contacting the firm receive a ‘best in class’ service, whether they are seeking to speak with a known colleague, get general information or are looking for help with a new business opportunity.
• You will operate as an effective firm front of house by taking and handling new enquiries by all channels including telephone, website and email.
• You will also liaise with legal advisors and support legal teams as required with a view to offering class leading client experience for both internal and external clients.
• Do talk to us about flexible working, including part time and job share opportunities.

About You

• You have experience of operating in a front of house/client‑centric professional environment.
• You have excellent interpersonal and communication skills and a focus on quality client care.
• You will be used to dealing with a busy and varied workload with the ability to remain calm under pressure.
• You are highly organised, accurate, proactive, approachable and flexible.
• You are proficient in Microsoft Office including Word, Excel and Teams.
• An understanding of legal services would be an advantage.

What we can offer you

• We offer a competitive salary and an impressive array of benefits and rewards. Not least of these is through the Firm’s employee‑ownership status, where every employee is listened to, helps to realise our vision and receives an equal share in our annual profit‑share.
• Our hybrid working model and approach to flexible working enables our people to share their working time between home and the office to support a healthy work / life balance.
• Employee benefits – including 25 days holiday (plus bank holidays and your birthday), private medical insurance, group life assurance, access to a comprehensive range of wellbeing support, and three additional days’ paid leave to support good causes.
• Progression opportunities – including, regular training, qualification options, mentorship, and continued professional development.

At Stephens Scown, we believe that a diverse workforce delivers better results for our clients and creates a happier workplace where everyone feels valued and appreciated. Therefore we welcome applications from candidates from all backgrounds, abilities and beliefs.

All offers of employment at Stephens Scown are subject to Basic level of Disclosure and Barring Service check. Any information gathered in relation to the DBS process is held in accordance with all relevant data protection regulations. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences. At interview, or in a separate discussion, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that might be relevant to the position. Failure to reveal information that is directly relevant to the position sought could lead to withdrawal of an offer of employment. We make every subject of a DBS Disclosure aware of the existence of the DBS Code of Practice. This is available on https://www.gov.uk/government/publications/dbs-code-of-practice