Hybrid Client Services Specialist - Customer Success

World Kinect Corporation; Elland; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working model

Learning and development opportunities

Career progression potential

Job summary

World Fuel Services Europe, Ltd. in Elland is seeking a Client Services Specialist to join the Operations team. Hybrid role with some in-office and remote work, focused on managing energy contracts and delivering exceptional customer service.

You will liaise with customers, suppliers and internal teams to resolve queries, maintain records, and ensure a seamless customer journey across the contract lifecycle.

Qualifications

• Experience in customer-facing roles such as customer service, client support, account management or administration.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving approach.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Build strong relationships with customers and be a trusted point of contact.
• Manage customer enquiries and contract-related queries promptly.
• Ensure high-quality service throughout the contract lifecycle.
• Collaborate with sales, operations and suppliers to deliver service.
• Maintain accurate records and assist in contract administration.
• Escalate issues as needed and keep managers informed.

Skills

Customer service

Client support

Account management

Administration

Communication

Organisational skills

Multitasking

Problem solving

MS Office

Team player

Tools

MS Office

Job description

World Fuel Services Europe, Ltd. in Elland is seeking a Client Services Specialist to join the Operations team. Hybrid role with some in-office and remote work, focused on managing energy contracts and delivering exceptional customer service.

You will liaise with customers, suppliers and internal teams to resolve queries, maintain records, and ensure a seamless customer journey across the contract lifecycle.