Energy Contracts Client Success Specialist - Hybrid

World Fuel Services; Elland; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Remote work two days per week

Job summary

World Fuel Services is seeking a client services specialist in Elland to support the operations team. You will act as a key contact for customers, manage contract administration, and collaborate with suppliers and sales teams to deliver an exceptional service journey.

The role emphasizes problem-solving, relationship-building, and a proactive, customer-first approach within a hybrid work pattern.

Qualifications

• Experience in customer service or a similar role.
• Excellent communication, both written and verbal.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and proactive approach.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Team player with a customer-first mindset.

Responsibilities

• Manage customer enquiries and contract-related queries in a timely and professional manner.
• Build strong relationships with customers and become a trusted point of contact.
• Support contract administration and liaise with energy suppliers to resolve issues.
• Communicate with customers and colleagues via phone, email, and online platforms.
• Monitor workload and contribute to achieving departmental KPIs.

Skills

Customer service

Communication

Organisational skills

Problem solving

MS Office

Team player

Tools

Microsoft Outlook

Excel

Word

Job description

World Fuel Services is seeking a client services specialist in Elland to support the operations team. You will act as a key contact for customers, manage contract administration, and collaborate with suppliers and sales teams to deliver an exceptional service journey.

The role emphasizes problem-solving, relationship-building, and a proactive, customer-first approach within a hybrid work pattern.