Client Services Leader | Hybrid - Elevate CX & Team

World Fuel Services; Elland; Hybrid; GBP 40,000 - 56,000; Full time

Job summary

World Fuel in Elland, West Yorkshire, is seeking a Client Services Manager to lead a high-performing team and deliver exceptional customer experiences. You will coach staff, manage escalations, and partner with Sales and Operations to maintain service excellence, while fostering continuous improvement in a hybrid work environment.

The role focuses on coaching teams, improving processes, and driving a customer-first culture across departments to sustain high standards of service delivery.

Qualifications

• Previous experience leading a customer service, client services, account management, or operations team.
• Ability to coach, motivate and develop people.
• Experience handling customer escalations and service issues.
• Strong stakeholder management skills.
• Experience improving processes and driving operational performance.

Responsibilities

• Lead, mentor and develop the Client Services Team.
• Deliver professional, timely, and accurate customer support.
• Oversee escalation handling and resolution of customer enquiries.
• Drive process improvements and monitor KPIs.
• Collaborate with Sales, Operations and Leadership to ensure a consistent customer experience.

Skills

Leadership

Coaching

Stakeholder management

Problem solving

Communication

MS Office

Tools

MS Office

Job description

World Fuel in Elland, West Yorkshire, is seeking a Client Services Manager to lead a high-performing team and deliver exceptional customer experiences. You will coach staff, manage escalations, and partner with Sales and Operations to maintain service excellence, while fostering continuous improvement in a hybrid work environment.

The role focuses on coaching teams, improving processes, and driving a customer-first culture across departments to sustain high standards of service delivery.