Client Services Specialist |12 Month Contract

World Fuel Services; Elland; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

Remote work two days per week

Job summary

World Fuel Services is seeking a client services specialist in Elland to support the operations team. You will act as a key contact for customers, manage contract administration, and collaborate with suppliers and sales teams to deliver an exceptional service journey.

The role emphasizes problem-solving, relationship-building, and a proactive, customer-first approach within a hybrid work pattern.

Qualifications

• Experience in customer service or a similar role.
• Excellent communication, both written and verbal.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and proactive approach.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Team player with a customer-first mindset.

Responsibilities

• Manage customer enquiries and contract-related queries in a timely and professional manner.
• Build strong relationships with customers and become a trusted point of contact.
• Support contract administration and liaise with energy suppliers to resolve issues.
• Communicate with customers and colleagues via phone, email, and online platforms.
• Monitor workload and contribute to achieving departmental KPIs.

Skills

Customer service

Communication

Organisational skills

Problem solving

MS Office

Team player

Tools

Microsoft Outlook

Excel

Word

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Location: Elland, West Yorkshire (Hybrid)

Contract Type: Fixed-Term Contract (12 Months)

Working Pattern: Monday-Wednesday in the office, Thursday-Friday remote

About the Role

We're looking for a highly organised and customer-focused Client Services Specialist to join our Operations team in Elland. In this role, you'll act as a key point of contact for our customers, helping to manage their energy contracts and ensuring they receive an exceptional level of service throughout their journey with us. You'll work closely with customers, suppliers, sales teams, and operational colleagues to resolve queries, manage contract administration, and deliver a seamless customer experience. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and making a positive impact on customer satisfaction.

What You'll Be Doing

Customer Support & Relationship Management

• Build strong relationships with customers and become a trusted point of contact.
• Manage customer enquiries and contract-related queries in a timely and professional manner.
• Ensure customers receive a consistently high level of service throughout the contract lifecycle.
• Deliver a positive customer experience and identify opportunities to improve service delivery.

Contract & Operational Support

• Support the smooth administration and ongoing management of energy contracts.
• Liaise with energy suppliers to resolve issues and provide updates to customers.
• Assist in monitoring contract activity and maintaining accurate records.
• Ensure all customer information and documentation is kept up to date.

Collaboration & Communication

• Work closely with sales, operational teams, and suppliers to deliver excellent service.
• Communicate effectively with customers and colleagues via phone, email, and online platforms.
• Answer incoming reception and customer calls professionally and efficiently.
• Keep managers informed of workload, priorities, and any issues requiring escalation.

Performance & Continuous Improvement

• Manage your workload effectively to meet deadlines and team objectives.
• Monitor activity and contribute to achieving departmental KPIs.
• Participate in training and development opportunities.
• Support process improvements that enhance customer and team performance.

What We're Looking For

Essential Skills & Experience

• Previous experience in customer service, client support, account management, administration, or a similar customer-facing role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with great attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach.
• Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• A positive team player with a customer-first mindset.

What Will Help You Succeed You genuinely enjoy helping customers and solving problems. You build strong relationships and communicate confidently with a variety of stakeholders. You take ownership of your work and proactively manage your responsibilities. You remain calm and organised when working under pressure. You have a high level of professionalism and attention to detail.

Why Join Us?

• Hybrid working model with flexibility to work from home two days per week.
• Supportive and collaborative team environment.
• Opportunities for learning, development, and career progression.
• A varied role where no two days are the same.
• The opportunity to make a real impact on the customer experience.

World Fuel Services Europe, Ltd. At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.