Hybrid Client Service Specialist – Commercial Insurance

Aon; Leeds; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Aon in Leeds South Central is seeking a Client Service Specialist to lead end-to-end servicing of complex commercial risk portfolios and deliver tailored client outcomes. You will partner with Client Managers and Directors to understand client needs and shape service plans, presentations and strategic advice.

This hybrid role involves managing renewals, new business, mid-term adjustments, and negotiating with insurers to secure optimal terms.

Qualifications

• Advanced insurance technical knowledge.
• Experience in commercial insurance broking and client relationship management.
• Strong network and reputation with key insurers.
• Commercial foresight and market awareness.
• Outstanding communication and presentation skills.
• Organised, disciplined and results driven.
• Experience handling large, sophisticated insurance risks.

Responsibilities

• Leading end-to-end servicing of complex commercial risk portfolios with tailored client outcomes.
• Partnering with Client Managers and Directors to understand client needs and shape service plans and strategic advice.
• Managing renewals, new business and mid-term adjustments; negotiating with insurers for best terms.
• Developing marketing/client materials; presenting risk profiles and placement strategies.
• Proactively reviewing and improving client programmes; strengthening coverage and portfolio growth.
• Building trusted relationships; ensuring excellence with clients and insurers; contributing to a high-performing team.

Skills

Advanced insurance technical knowledge

Commercial insurance broking

Client relationship management

Strong insurers network

Negotiation skills

Communication and presentation

Organisation and discipline

Experience with large risks

Job description

Aon in Leeds South Central is seeking a Client Service Specialist to lead end-to-end servicing of complex commercial risk portfolios and deliver tailored client outcomes. You will partner with Client Managers and Directors to understand client needs and shape service plans, presentations and strategic advice.

This hybrid role involves managing renewals, new business, mid-term adjustments, and negotiating with insurers to secure optimal terms.