Hybrid Client Partnerships Lead

Firstport; Luton; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

FirstPort is seeking a Client Relationship Co-ordinator to manage key client accounts, act as the primary point of contact, and drive service improvements across multiple developments. The role requires exceptional communication at all levels and experience in client account management.

Hybrid working with travel to Luton when required, 35 hours per week, Monday to Friday. You will collaborate with internal teams to deliver timely information, strengthen relationships with freeholders,

Qualifications

• Experience in client relationship management within property/retail sectors is advantageous.
• Excellent communication skills, both written and verbal.
• Ability to work effectively under pressure and manage multiple priorities.

Responsibilities

• Serve as primary contact for client inquiries and requests.
• Build and sustain strong relationships with freeholders, developers and investors.
• Collaborate with internal teams to improve service delivery and reporting.
• Escalate client issues and drive rapid resolution and improvement.
• Contribute to cross-functional teams to solve client challenges and opportunities.
• Support proposals and pitches for existing clients with the BD team.

Skills

Proactive

Cross-functional collaboration

Board-level negotiation

Client relationship management

Creative problem solving

Multi-tasking

IT skills

Tools

MS Office

Job description

FirstPort is seeking a Client Relationship Co-ordinator to manage key client accounts, act as the primary point of contact, and drive service improvements across multiple developments. The role requires exceptional communication at all levels and experience in client account management.

Hybrid working with travel to Luton when required, 35 hours per week, Monday to Friday. You will collaborate with internal teams to deliver timely information, strengthen relationships with freeholders,