Bilingual Spanish Speaking Sales Consultant

AXA UK; Tunbridge Wells; Hybrid; GBP 31,000 - 52,000; Full time

Benefits offered by this job

Language allowance

Uncapped bonuses

Hybrid work

Job summary

AXA Health International in Tunbridge Wells is seeking a bilingual Spanish-speaking Direct Sales Consultant to join our friendly non-advisory sales team. This full-time, permanent role offers regular hours with a 37.5-hour workweek, a £28,000 base salary, and a £1,250 language allowance.

Uncapped bonuses are available with monthly averages around £1,000 after year one, and full training is provided to support success. We promote a collaborative, supportive environment.

Qualifications

• Fluent in both spoken and written Spanish and English.
• Experience in telephone-based customer service is essential.
• Ability to explain complex information clearly on calls and emails.
• Excellent attention to detail and target-driven.

Responsibilities

• Engage with international private healthcare insurance inquiries and convert to sales.
• Understand client needs and offer suitable cover options in a non-advisory environment.
• Explain complex product details clearly with empathy.
• Build rapport and trust to enhance customer experience.
• Collaborate in a supportive team to achieve shared goals.

Skills

Bilingual Spanish-English

Telephone customer service

Empathy and rapport-building

MS Office proficiency

Attention to detail

Tools

MS Office

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

Job overview:

AXA Health International is seeking a motivated, bilingual Spanish-speaking Direct Sales Consultant to join our friendly non-advisory sales team in Tunbridge Wells. This full-time, permanent role is Monday to Friday, 8am to 5pm, with no evenings or weekends — perfect for those seeking regular hours and better work-life balance. You'll build great relationships by understanding what clients need, explaining healthcare choices clearly, and providing excellent service. The role offers a £28,000 basic salary, a £1,250 language allowance, and uncapped bonuses, with agents averaging around £1,000 in monthly bonuses after one year. Full training is provided to support your success.

Key responsibilities:

• Engaging with customers on the phone who have expressed interest in International Private Healthcare Insurance and converting these enquiries into sales.
• Listening carefully to understand customers’ needs and motivators, providing tailored cover options to protect their future health in an non advisory environment.
• Communicating complex product information clearly and empathetically, handling sensitive conversations with care.
• Building rapport and trust with customers to enhance their experience.
• Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week away from home, moving three days a week from 1st December 2026. Away from home means attending the office, visiting clients or attending industry events.

Working hours & shift pattern:

You’ll work full-time, 37.5 hours per week, Monday to Friday, with shifts scheduled between 8am and 5pm. No evenings or weekends.

Induction & training:

When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. Training starts with a four-week programme and after this you’ll join one of our sales teams where you’ll receive one-to-one coaching sessions, role play and live listening. Our sessions will help to motivate and inspire you as well as support you with your sales techniques.

At AXA Health International, we flourish on a supportive working environment, on open and honest conversations and on regular coaching and development. You will be constantly supported in your role, looking for ways to improve and progress, and to make the most of your skillset.

Your skills & experience:

• Fluent in both spoken and written Spanish and English.
• Experience working in a telephone-based customer service role is essential.
• Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
• Customer focused, with the ability to show empathy and build rapport, listening and assessing situations quickly whilst conducting yourself in a professional manner.
• Receptive to regular coaching and feedback given by your managers, taking accountability for your own self-development.
• Motivated, resilient and ambitious with a determination to succeed.
• Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment.
• Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office.

The initial stage of the interview process is a virtual exploratory call to discuss your skills and experience. If you are successful, the next step will be an in-person, competency-based interview, which will include a telephone role play.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

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