Hybrid Client Administrator – Pensions & Service

BW Career Site 1; Glasgow, Cheltenham; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Life assurance

Income protection

Private medical insurance

Pension scheme

25 days annual leave

Job summary

BW is seeking a Client Administrator to join the SIPP team on a 12-month fixed term contract. The role is based in Glasgow or Cheltenham with a hybrid working arrangement.

You will handle client administration, ensure high-quality service, and comply with regulatory requirements to treat all clients fairly. Key duties include managing client communications, recording time accurately, and delivering tasks within service levels.

Qualifications

• GCSE Maths and English at grade C/5 or equivalent.
• Experience in pensions and working in a team environment is desirable.
• Knowledge of the SIPP market place is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Carry out client administration relevant to needs and deliver service within agreed standards.
• Own client communications and tasks, ensuring needs are understood and documented.
• Accurately record time against tasks daily and minimise non-billable time.
• Work in line with BW values and treating customers fairly requirements.

Skills

Pensions experience

SIPP market knowledge

Strong communication

Interpersonal skills

Education

GCSE Maths and English (C/5) or equivalent

Job description

BW is seeking a Client Administrator to join the SIPP team on a 12-month fixed term contract. The role is based in Glasgow or Cheltenham with a hybrid working arrangement.

You will handle client administration, ensure high-quality service, and comply with regulatory requirements to treat all clients fairly. Key duties include managing client communications, recording time accurately, and delivering tasks within service levels.