Hybrid Claims Operations Leader | Data-Driven Excellence

AXA UK; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

AXA UK is seeking a Leader to inspire, develop, and motivate a high-performing claims team while driving operational excellence. The role centers on delivering fast, accurate, and excellent service to customers, with a 60% away-from-home requirement across AXA locations and events.

You will shape strategy, manage resources, and embed standards in Engineering with internal and external partners, ensuring continuous improvement and robust risk management across the claims journey.

Qualifications

• Experience leading multiple teams in fast-paced environments, preferably in insurance/claims.
• Knowledge of repair, total loss, and engineering activities within claims.
• Understanding of insurance principles, products, and claims procedures.
• Strong interpersonal and people-management capabilities.

Responsibilities

• Define and drive local plans aligned with AXA's Claims and Business Unit Strategy.
• Manage financial and people resources to control claims expense while maintaining good outcomes.
• Embed best-practice standards in Engineering with internal teams and external partners.
• Coach and develop your team while modelling a goal-focused, values-driven culture.
• Monitor spend and leakage, influencing bottom-line performance within approved levels.
• Collaborate across claims to implement change initiatives with budget and resource awareness.
• Leverage feedback to improve processes and build capability across operations.
• Identify risks and implement robust tracking for improvement plans.

Skills

Strategic leadership

People management

Change management

Operational excellence

Financial acumen

Staff development

Stakeholder engagement

Report writing

Job description

AXA UK is seeking a Leader to inspire, develop, and motivate a high-performing claims team while driving operational excellence. The role centers on delivering fast, accurate, and excellent service to customers, with a 60% away-from-home requirement across AXA locations and events.

You will shape strategy, manage resources, and embed standards in Engineering with internal and external partners, ensuring continuous improvement and robust risk management across the claims journey.