Hybrid Claim Operations Associate – Analytics & Support

The Travelers Indemnity Company; Redhill; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension Plan

25 days holiday

Wellness programme

Volunteer matching

Job summary

The Travelers Indemnity Company in the United Kingdom is seeking a Claims Support professional to assist the Claims Operations team with transactional tasks, partial claim handling, and vendor coordination. You will help with MI and analytics, financial controls, and ensure service standards are met.

Working in a hybrid setup, you will collaborate with Claim Europe colleagues across locations and develop strong relationships with internal teams and external customers to deliver reliable outcomes.

Qualifications

• Minimum GCSE level or equivalent educational standard or relevant experience in a claims or claims support role.
• Working knowledge of Microsoft Office products such as Excel, Word and PowerPoint.

Responsibilities

• Carry out administrative tasks and partial claim handling functions, including invoice approval and minor claim adjudication.
• Assist with MI and Analytics, financial control, assessment, monitoring and validation.
• Provide support to Claim teams across multiple locations in Europe.
• Achieve or surpass service expectations of internal and external customers.
• Develop and maintain effective working relationships with colleagues, business partners and customers.

Skills

Customer relationship skills

Written and verbal communication

Data entry

Education

GCSE or equivalent

Tools

I90

Openbox

Lloyds claims systems

Microsoft Office

Job description

The Travelers Indemnity Company in the United Kingdom is seeking a Claims Support professional to assist the Claims Operations team with transactional tasks, partial claim handling, and vendor coordination. You will help with MI and analytics, financial controls, and ensure service standards are met.

Working in a hybrid setup, you will collaborate with Claim Europe colleagues across locations and develop strong relationships with internal teams and external customers to deliver reliable outcomes.