Claims Adviser

Quick Staff UK; Cardiff; Hybrid; GBP 23,000 - 29,000; Part time

Job summary

Quick Staff UK in Cardiff is seeking a Claims Advisor to join a leading legal expenses insurer. You will handle insurance claims from notification through to resolution, liaising with policyholders, brokers, solicitors and third parties to ensure fair outcomes.

The role suits someone with a background in legal, insurance, or customer service, who enjoys investigating cases, building relationships, and delivering excellent service, with hybrid working 3 days in the office and 2 from home.

Qualifications

• Experience in claims handling, insurance, or legal services.
• Strong communication and customer service skills.
• Excellent attention to detail and analytical abilities.
• Comfortable handling telephone enquiries and prioritising tasks.
• Good IT skills and proficiency with Office suite.
• Able to work independently and as part of a team.

Responsibilities

• Manage insurance claims from notification to resolution.
• Review claims to ensure policy terms are met.
• Liaise with policyholders, brokers, solicitors and third parties.
• Audit funded legal cases.
• Maintain records and case management systems.
• Deliver excellent customer service.
• Support compliance within a regulated environment.

Skills

Communication skills

Customer service

Attention to detail

Analytical ability

Telephone handling

Time management

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Quick Staff UK are recruiting for a Claims Advisor to join a leading legal expenses insurance provider based in Cardiff. This is an excellent opportunity for someone with a legal, insurance, claims handling, or customer service background who enjoys investigating cases, building relationships, and delivering exceptional customer service. You'll work closely with policyholders, brokers, solicitors, and insurers to manage claims and ensure cases are handled efficiently and fairly.

Key Responsibilities:

• Manage a variety of insurance claims from initial notification through to resolution
• Review claims to ensure policy terms and conditions have been met
• Liaise with policyholders, brokers, solicitors, and third-party providers
• Assist with auditing funded legal cases
• Investigate claims and gather additional information where required
• Handle policy and claims-related enquiries by telephone and email
• Build and maintain strong relationships with clients and key stakeholders
• Support compliance and regulatory requirements within a regulated environment
• Maintain accurate records and case management systems
• Deliver excellent customer service at all times

Key Requirements:

• Previous experience within claims handling, insurance, legal services, or a regulated environment
• Strong communication and customer service skills
• Excellent attention to detail and analytical abilities
• Confident handling telephone enquiries and managing multiple priorities
• Good IT skills, including Microsoft Office
• Ability to work independently and as part of a team
• Professional, organised, and customer-focused approach

Hours of work:

9.00am-5.30pm (can be a flexible)
3 days a week working from the office in Cardiff city centre
2 days a week working from home

Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants regardless of age, gender, disability, race, religion, sexual orientation, or background.