Hybrid Campaign & Product Support Specialist

Catalina UK; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible work environment

Continuous learning and development

Collaborative work environment

Sales incentive bonus

Pension scheme

Private medical insurance

Life insurance

Permanent Health Insurance

24 days holiday excluding bank holiday

Cycle2work

Retail savings platform

Employee Assistance Program

Job summary

Catalina UK in London offers a hybrid role delivering day-to-day operational support for existing clients, campaigns, and supporting platforms. You will triage requests, investigate root causes, and coordinate with UK, European, or global teams to drive timely resolutions.

As part of the three-person Product Support & Technology team, you will help improve processes, document guidance, and ensure smooth campaign delivery while minimising disruption to live client activity.

Qualifications

• Experience in a product support or campaign operations role.
• Strong problem-solving and troubleshooting skills.
• Ability to prioritise and manage multiple requests.
• Clear written and verbal communication.
• Effective stakeholder coordination.
• Strong organisational skills and attention to detail.
• Confident with Microsoft Teams and Office, especially Excel.

Responsibilities

• Provide day-to-day support for existing UK clients, products and campaigns.
• Assess requests by urgency and impact, triage and resolve issues.
• Escalate platform or technical issues to global support teams.
• Coordinate activity with Technology and regional teams to resolve issues.
• Maintain ownership of escalated issues and provide timely updates to stakeholders.
• Share knowledge and contribute to training and process improvements.
• Identify and document recurring issues for continuous improvement.

Skills

Product support experience

Problem solving

Prioritisation

Stakeholder management

Communication skills

Team coordination

Attention to detail

Excel

Tools

Microsoft Teams

Microsoft Office

Job description

Catalina UK in London offers a hybrid role delivering day-to-day operational support for existing clients, campaigns, and supporting platforms. You will triage requests, investigate root causes, and coordinate with UK, European, or global teams to drive timely resolutions.

As part of the three-person Product Support & Technology team, you will help improve processes, document guidance, and ensure smooth campaign delivery while minimising disruption to live client activity.