Campaign & Product Support Specialist (Hybrid)

Catalina Marketing Costa Rica; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Continuous learning and development

Competitive base salary plus sales-in​

Private pension

Job summary

Catalina UK is seeking a Campaign & Product Support Specialist to provide day-to-day operational support for existing UK clients, campaigns and supporting platforms. You will triage issues, coordinate with global and local teams, and drive continuous improvement of product support processes.

The role sits in the Product Support & Technology function within a small team and requires strong problem solving, stakeholder management and excellent communication with both technical and non-technical

Qualifications

• Experience in product support or campaign operations.
• Strong problem-solving and troubleshooting skills.
• Ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication for technical and non-technical stakeholders.

Responsibilities

• Provide responsive day-to-day support for existing UK clients, products, campaign solutions and operational tools.
• Receive, assess and prioritise support requests based on urgency, impact and risk.
• Investigate and resolve campaign setup, configuration and process-related issues.
• Coordinate and escalate platform or technical issues to the appropriate teams.
• Maintain ownership and oversight of escalated issues through to resolution with clear updates.
• Support cross-functional teams to minimise disruption to campaigns and client activity.
• Coordinate activity between business and technical teams to support efficient issue investigation.
• Contribute to knowledge materials and guidance for faster issue resolution.
• Assist in ad hoc projects and operational change activity as needed.
• Capture lessons from issues to improve processes and training.

Skills

Product support

Campaign operations

Stakeholder management

Communication skills

Problem solving

Tools

Excel

Microsoft Teams

Microsoft Office

Job description

Catalina UK is seeking a Campaign & Product Support Specialist to provide day-to-day operational support for existing UK clients, campaigns and supporting platforms. You will triage issues, coordinate with global and local teams, and drive continuous improvement of product support processes.

The role sits in the Product Support & Technology function within a small team and requires strong problem solving, stakeholder management and excellent communication with both technical and non-technical