Campaign & Product Support Lead

Catalina; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

24 days holiday excluding bank holiday

Pension scheme

Life insurance

Cycle2work

Employee Assistance Program

Job summary

Catalina UK is seeking a Campaign & Product Support Specialist in London with hybrid working (2 days in the office). You will provide day-to-day support for UK clients, triage issues, coordinate global teams when needed, and help improve support processes across campaigns and platforms.

You will work within a small Product Support & Technology team to ensure smooth BAU delivery, reduce disruption to client activity, and share knowledge across markets.

Qualifications

• Experience in a product support, campaign operations, service support or similar operational role.
• Strong problem-solving and troubleshooting skills, with the ability to distinguish between campaign process issues and technical platform issues.
• Ability to assess business impact, prioritise competing support requests and manage issues through to resolution.
• Strong written and verbal communication skills, including the ability to provide clear updates to technical and non-technical stakeholders.
• Effective stakeholder-management and coordination skills.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• High attention to detail and a commitment to quality.
• Confidence using Microsoft Teams and Microsoft Office, particularly Excel.

Responsibilities

• Provide responsive day-to-day support for existing UK clients, products, campaign solutions and operational tools.
• Receive, assess and prioritise support requests based on urgency, business impact and campaign-delivery risk.
• Investigate and resolve campaign setup, configuration and process-related issues within scope.
• Coordinate and elevate platform or technical issues to Technology, European or global support teams.
• Maintain ownership of escalated issues through to resolution with clear updates to stakeholders.
• Support cross-team collaboration to minimise disruption to campaigns and live client activity.
• Capture lessons from campaign issues and apply to future guidance, processes and training.

Skills

Problem solving

Stakeholder management

Communication skills

Organisational skills

Excel

Microsoft Teams

Prioritisation

Campaign operations

Tools

Excel

CRM tools

Campaign management tools

Job description

Catalina UK is seeking a Campaign & Product Support Specialist in London with hybrid working (2 days in the office). You will provide day-to-day support for UK clients, triage issues, coordinate global teams when needed, and help improve support processes across campaigns and platforms.

You will work within a small Product Support & Technology team to ensure smooth BAU delivery, reduce disruption to client activity, and share knowledge across markets.