Campaign Operations & Product Support Specialist

Catalina; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base salary + sales bonus

Contributory pension scheme

Private medical insurance

Life insurance

Permanent Health Insurance

24 days holiday + birthday day off

Cycle2work retail platform

Employee Assistance Program

Flexible work environment

Continuous learning & development

Job summary

Catalina UK is hiring a Campaign & Product Support Specialist in Holborn, London. Hybrid role with 2 days in the office, focusing on day-to-day operational support for UK clients, campaigns and platforms.

You will triage issues, coordinate with global teams, and drive reliable BAU delivery while minimizing disruption to campaigns and client activity. You will work with cross-functional teams, contribute to process improvements, and help build knowledge resources to raise support quality and

Qualifications

• Experience in a product support, campaign operations, service support or similar operational role.
• Strong problem-solving and troubleshooting skills, with the ability to distinguish between campaign process issues and technical platform issues.
• Ability to assess business impact, prioritise competing support requests and manage issues through to resolution.
• Strong written and verbal communication skills, including the ability to provide clear updates to technical and non-technical stakeholders.
• Effective stakeholder-management and coordination skills.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• High attention to detail and a commitment to quality.
• Confidence using Microsoft Teams and Microsoft Office, particularly Excel.

Responsibilities

• Provide responsive day-to-day support for existing UK clients, products, campaign solutions and operational tools.
• Receive, assess and prioritise support requests based on their urgency, business impact and campaign-delivery risk.
• Investigate and resolve campaign setup, configuration and process-related issues within the scope of the role.
• Coordinate and engage support to the appropriate Technology, European or global platform teams.
• Maintain ownership and oversight of escalated issues through to resolution, ensuring actions and dependencies are understood.
• Provide stakeholders with clear and timely updates on issue status, risks, actions and expected next steps.
• Maintain accurate support records and identify recurring issues or trends requiring further investigation.

Skills

Product support

Campaign operations

Troubleshooting

Stakeholder management

Communication

Organisational skills

Attention to detail

Excel

Tools

Microsoft Teams

Microsoft Office

Excel

Job description

Catalina UK is hiring a Campaign & Product Support Specialist in Holborn, London. Hybrid role with 2 days in the office, focusing on day-to-day operational support for UK clients, campaigns and platforms.

You will triage issues, coordinate with global teams, and drive reliable BAU delivery while minimizing disruption to campaigns and client activity. You will work with cross-functional teams, contribute to process improvements, and help build knowledge resources to raise support quality and